How the Portal Works

The system supports the RTA PI Claims reforms process for low value personal injury claims (£1,000 - £10,000) agreed by Claimant and Defendant stakeholders with the Ministry of Justice (MoJ) by providing a secure medium for the electronic transfer between Claimant Representatives and Defendant Insurer/Compensators of the information necessary to process claims by individuals for personal injury following a road traffic accident.

The system has been designed in partnership with Claimant and Defendant stakeholders to take account of the internal working practises of both, whilst remaining fully compliant with the agreed Reform Protocols. It will manage the communications throughout the Stages defined by the Protocols, validate that the data defined as mandatory is fully completed, and monitor the agreed time periods and provide reminders to avoid these being exceeded.

The system meets the security requirements specified by the MoJ for the transmission and storage of confidential information, including compliance with guidelines provided by the Information Commissioner. Access to the system is restricted to registered users only, and controlled by individual logon id/password combinations. Users can only access the claims that they “own”, either as the Claimant Representative or Defendant Insurer/Compensator

The system provides two methods for use

The first is via Web Browser-based access to a secure Web Server. This provides the ability for the users to complete the agreed electronic forms online and submit for transfer to the recipient party. Input to the forms is fully validated by the system to the agreed requirements before transmission, requesting user correction if necessary.

The second option is to link with the Web Server via Application-to-Application (A2A) interfaces to the internal applications/systems used by Claimant Representatives or Defendant Insurer/Compensators. This uses standard XML-based messages. These messages provide the necessary information for the processing of claims, and also support the interaction of the client applications with the process as controlled by the system. The data content of the messages will be validated as necessary, and will be rejected in the event of an error

It is possible to mix and match these two options. It is possible for a Claimant using Web Browser input to communicate with an Insurer using an A2A interface, and vice versa. It is also possible for a user organisation to use both Web browser and A2A on individual claims, although users should be aware this may present synchronisation issues.