The standard RTA Portal service hours are:
7am – 7pm Monday to Friday 8am – 2pm Saturday
(excluding bank holidays)
For further information please email: helpdesk@rapidclaim
This website provides up to date information on the electronic Portal put in place to support the Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents. A full copy of the protocol can be found on the Ministry of Justice (MOJ) website.
Updated Draft RTA and EL/PL protocols
Please click on the links below for the updated drafts of the pre-action protocols for the extended RTA claims process and the new employers'/public liability (EL/PL) process. The Civil Procedure Rule Committee are looking to finalise these on 8 March.
RTA Protocol draft Feb 13 & ELPL Protocol draft Feb13.
The new version of the electronic portal will provide swift, electronic exchange of all relevant claim information and related documentation. While the portal is being upgraded and a new information website is in development, this RTA PI Claims Process website will hold all relevant information about the Claims Portal until the new website goes live.
Further details will follow for how to register to use the electronic portal for both new and existing users over the next few weeks.
Please ensure you regularly check this website for further information.
Whether you are an existing portal user or a new portal user, it is important that you add the email address email@example.com to your "safe senders" email whitelist to ensure that Portal updates reach you as they should. This is easy to do in your email settings - Click here for further instructions.
01/05/13 – E-shot – Claims Portal: Final Technical Specifications for RTA available
01/05/13 – E-shot – Claims Portal: Insurer Index Update for A2A Users
24/04/13 – E-shot – Claims Portal: Insurer Index Update for A2A Users
10/04/13 – E-shot – Claims Portal: Disruptions to the Claims Portal service
21/03/13 – E-shot – Draft timetable for revised Claims Portal implementation
For all the latest Releases and E-Shots click here
Several leading experts from across the legal and insurance sectors have been appointed as directors with responsibility for the ongoing management and development of RTA Portal. The directors' biographies can be viewed here.
For more information please contact: firstname.lastname@example.org
© 2009 RTA Portal Co Ltd