The standard RTA Portal service hours are:
7am – 7pm Monday to Friday 8am – 2pm Saturday
(excluding bank holidays)
For further information please email: helpdesk@rapidclaim
settlement.org.uk
RTA PI Registered Insurer/Compensator -
User Contacts
If the Portal user contact for your organization is not correct or not present in the list below please email helpdesk@rapidclaimsettlement.org.uk.
1-9|A|B|C|D|E|F|G|H|I|J|K|L|M|N|O|P|Q|R|S|T|U|V|W|X|Y|Z
1-9
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| 1st Central Insurance Management | 1st Central Insurance Management | 1st Central Insurance |
A
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| ACE | ACE | ACE |
| Acromas - Saga | Acromas - Saga | Acromas - Saga |
| ADMIRAL | ADMIRAL | ADMIRAL |
| Advantage Insurance Company Ltd | Hastings Insurance Services | Advantage Insurance Company Ltd |
| Ageas | Ageas | Ageas |
| Ageas | ENDSLEIGH | ENDSLEIGH |
| Ageas | UK General Insurance | UK General Insurance |
| AIOI (AMAGIC) | Fortis | Toyota Insurance |
| AIOI Nissay Dowa | Broker Direct | AIOI Nissay Dowa |
| ALLIANZ | ALLIANZ | ALLIANZ |
| ALLIANZ | ALLIANZ | ALLIANZ |
| Allianz Ireland plc | Hill Dickinson | Allianz Ireland plc |
| Allianz NI | Allianz NI | Allianz NI |
| Alpha Insurance | Alpha Insurance | Alpha Insurance |
| Alpha Insurance | Alpha Motorcycle | Alpha Motorcycle |
| AMLIN | AMLIN | AMLIN |
| Ansvar | Ansvar | Ansvar |
| Arriva Ins Co | Arriva Ins Co | Arriva Ins Co |
| ASCOT UNDERWRITING LIMITED | ASCOT UNDERWRITING LIMITED | ASCOT UNDERWRITING LIMITED |
| Atlas Insurance PCC Limited | Hill Dickinson | Atlas Insurance PCC Limited |
| AVIVA | AVIVA | AVIVA |
| AVIVA | Hill Dickinson | AVIVA |
| AVIVA | Quote me happy | Quote me happy |
| AVIVA | Willis Group - National Claims Centre Ipswich | AVIVA |
| Avon Insurance | NFU Mutual | Avon Insurance |
| AXA Corporate | AXA Corporate | AXA Corporate |
| AXA Insurance | AXA Personal Motor | AXA Personal Motor |
| AXA Insurance | Swiftcover | Swiftcover |
| AXA Insurance | AXA Commercial Motor | AXA Commercial Motor |
| AXA Insurance | AXA Motor Trade | AXA Motor Trade |
| AXA INSURANCE IRELAND | AXA INSURANCE IRELAND | AXA INSURANCE IRELAND |
B
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| BELL | ADMIRAL | BELL |
| BLM Law | BLM Law | BLM Law |
| Bray Insurance | Cressex Insurance Services | Bray Insurance |
| Bray Insurance | Eaton Ryan & Taylor | Biffa |
| Bray Insurance | Verdant | Bray Insurance |
| Brit | Brit | Brit |
| Brit | J Sainsbury | J Sainsbury |
| British Transport Police | British Transport Police | British Transport Police |
| Broadspire - a Crawford company | Broadspire - a Crawford company | Broadspire - a Crawford company |
C
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| CARRAIG INSURANCE | CARRAIG INSURANCE | CARRAIG INSURANCE |
| Catlin | Cunningham Lindsey | Catlin |
| CEVA Logistics Ltd | CEVA Logistics Ltd | CEVA Logistics Ltd |
| CHARTIS | Broker Direct | CHARTIS |
| CHARTIS | CHARTIS | CHARTIS |
| CHARTIS | Corclaim Harvey Ingram | CHARTIS |
| Chartis | Cunningham Lindsey | Home Retail Group |
| Chartis | Centrica | Centrica |
| Chartis | Hill Dickinson | Chartis |
| CHARTIS | Strata Solicitors | CHARTIS |
| CHAUCER | CHAUCER | CHAUCER |
| China Taiping | China Taiping | China Taiping |
| Chubb Insurance Company of Europe | LawShield UK Ltd | Chubb Insurance Company of Europe |
| Codeve Insurance Company Limited | Codeve Insurance Company Limited | Codeve Insurance Company Limited |
| Collingwood Insurance | Collingwood Insurance | Collingwood Insurance |
| CORNHILL DIRECT | CORNHILL DIRECT | CORNHILL DIRECT |
| Cornish Mutual | Cornish Mutual | Cornish Mutual |
| CRIF Insurer | CRIF Insurer | CRIF Insurer |
| Cunningham Lindsey | Cunningham Lindsey | Cunningham Lindsey |
D
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| DAC Beachcroft Claims Limited | DAC Beachcroft Claims Limited | DAC Beachcroft Claims Limited |
| Derwent Insurance | Derwent Insurance | Derwent Insurance |
| DHL | DHL | DHL |
| DIAMOND | ADMIRAL | DIAMOND |
| Douglas Insurance | Hill Dickinson | Douglas Insurance |
E
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| Ecclesiastical | Ecclesiastical | Ecclesiastical |
| Eclipse Motor Policies | AMLIN | Eclipse Motor Policies |
| Eldon | Eldon | Eldon |
| ELEPHANT | ADMIRAL | ELEPHANT |
| Endsleigh Insurance Services | Endsleigh Insurance Services | Endsleigh Insurance Services |
| Enterprise Insurance plc (Gibraltar) | IV Assure Limited | Enterprise Insurance plc (Gibraltar) |
| Equine & Livestock | Equine & Livestock | Equine & Livestock |
| EQUITY RED STAR | EQUITY RED STAR | EQUITY RED STAR |
| ESURE (FIRST ALTERNATIVE) | ESURE | ESURE |
| Europa Gen | Europa Gen | Europa Gen |
| EUROPEAN METAL RECYCLING | EUROPEAN METAL RECYCLING | EUROPEAN METAL RECYCLING |
| Eversheds | Eversheds | Eversheds |
F
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| FASTTRAX HOLDINGS | FASTTRAX HOLDINGS | FASTTRAX HOLDINGS |
| FBD | FBD | FBD |
| First Group/Transportation Claims Ltd | First Group/Transportation Claims Ltd | First Group/Transportation Claims Ltd |
| FMG | FMG | FMG |
| Foot Anstey Solicitors | Foot Anstey Solicitors | Foot Anstey Solicitors |
| Forbes | Forbes | Forbes |
| FORTIS | FORTIS | Ageas |
| FORTIS | ENDSLEIGH | ENDSLEIGH |
| FORTIS | PRIMARY | PRIMARY |
| FORTIS | UK General Insurance | UK General Insurance |
G
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| Gallagher Bassett | Gallagher Bassett | Gallagher Bassett |
| Gallagher Heath | Gallagher Heath | Gallagher Heath |
| Gateway Insurance | Gateway Insurance | Gateway Insurance |
| GKN | GKN | GKN |
| Greater Manchester Police | Greater Manchester Police | Greater Manchester Police |
| GROUPAMA | GROUPAMA | GROUPAMA |
| GROUPAMA | ENDSLEIGH | GROUPAMA |
H
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| Haven | Haven | Haven |
| Hadleigh Claims Management Ltd | Hadleigh Claims Management Ltd | Hadleigh Claims Management Ltd |
| Highway | Highway | Highway |
| Hiscox | Hiscox | Hiscox |
| Horwich Cohen Coghlan | Horwich Cohen Coghlan | Horwich Cohen Coghlan |
| HSBC | Broker Direct | HSBC Insurance (UK) Ltd |
| HSBC Insurance (UK) Ltd | HSBC Insurance (UK) Ltd | HSBC Insurance (UK) Ltd |
I
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| Insure The Box Limited | Insure The Box Limited | Insure The Box Limited |
| Intercontinental Hotel Group | Intercontinental Hotel Group | Intercontinental Hotel Group |
| Inter Hannover | Octane Underwriting | Inter Hannover |
| Inter Hannover | Prestige U/W Services | Inter Hannover |
| Inter Hannover | Service Insurance Co Ltd | Inter Hannover |
J
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| JARDINE MOTORS GROUP | JARDINE MOTORS GROUP | JARDINE MOTORS GROUP |
| JJS Syndicate | JUBILEE | JUBILEE |
| JUBILEE | JUBILEE | JUBILEE |
K
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| Keoghs | Keoghs | Keoghs |
| Kendall Cars Ltd | Kendall Cars Ltd | Kendall Cars Ltd |
| KERRY GROUP | KERRY GROUP | KERRY GROUP |
| Kiln Group | Countrywide Accident Assistance | Kiln Group |
| KGM | KGM | KGM |
| KLSLaw | KLSLaw | KLSLaw |
L
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| La Parisienne | La Parisienne | La Parisienne |
| La Parisienne | Hill Dickinson | La Parisienne |
| La Parisienne | MCE Insurance | La Parisienne |
| Leeds City Council | Leeds City Council | Leeds City Council |
| Lewis Day Transport | Lewis Day Transport | Lewis Day Transport |
| Liberty Seguros | Liberty Seguros | Liberty Seguros |
| Liberty Syndicate Management | Countrywide Accident Assistance | Liberty Syndicate Management |
| LIVERPOOL VICTORIA | LIVERPOOL VICTORIA | LIVERPOOL VICTORIA |
| Lyons Davidson | Lyons Davidson | LyonsDavidson |
M
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| Managed Fleet Services Ltd | Managed Fleet Services Ltd | Managed Fleet Services Ltd |
| MARKERSTUDY | MARKERSTUDY | MARKERSTUDY |
| Metroline | Metroline | Metroline |
| Metropolitan Police Service | Metropolitan Police Service | Metropolitan Police Service |
| Mitsui Sumitomo | Mitsui Sumitomo | Mitsui Sumitomo |
| Mitsui Sumitomo | Plexus Law | Mitsui Sumitomo |
| Mitsui Sumitomo | Hill Dickinson | Mitsui Sumitomo |
| Mitsui Sumitomo | BLM Law | Mitsui Sumitomo |
| MMA Insurance | Broker Direct | MMA Insurance |
| MMA Insurance | MMA Insurance | MMA Insurance |
| Motor Insurers Bureau | Motor Insurers Bureau | Motor Insurers Bureau |
| Mulsanne Insurance Company Limited | Service Insurance Co Ltd | Mulsanne Insurance Company Limited |
N
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| Nationwide network Services | Nationwide network Services | Nationwide network Services |
| New Bridge Assistance | New Bridge Assistance | New Bridge Assistance |
| Newline Insurance | Newline Insurance | Newline Insurance |
| Newwater Insurance Limited | New Bridge Assistance | Newwater Insurance Limited |
| NFU MUTUAL | NFU MUTUAL | NFU MUTUAL |
| NHS Blood & Transplant (NHSBT) | NHS Blood & Transplant (NHSBT) | NHS Blood & Transplant (NHSBT) |
| Novae Group Ltd | Novae Group Ltd | Novae Group Ltd |
| Novae Group Ltd | Premier Claims Service | Novae Group Ltd |
| Novae Group Ltd | Van Ameyde UK - Bromley | Novae Group Ltd |
| NPA | FORTIS | FORTIS |
O
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| Octagon Insurance | Octagon Insurance | Octagon Insurance |
| ONE Insurance Limited | Hill Dickinson | ONE Insurance Limited |
| ONE Insurance Limited | ONE Insurance Limited | ONE Insurance Limited |
P
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| Pharmacy Mutual | FORTIS | FORTIS |
| Premier Claims Service | Premier Claims Service | Premier Claims Service |
| Preserve | Broker Direct | Preserve |
| Prestige U/W Services | Prestige U/W Services | Prestige U/W Services |
| Primary | Primary | Primary |
| Principle Insurance Company Ltd | WNS ASSISTANCE | Principle Insurance Company Ltd |
| Probus | Probus | Probus |
| PROVIDENT | PROVIDENT | PROVIDENT |
| PROVIDENT | Broker Direct | PROVIDENT |
| PSV Claims Bureau | PSV Claims Bureau | PSV Claims Bureau |
Q
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| QBE Insurance | Countrywide Accident Assistance | QBE Insurance |
| QBE Insurance | QBE Insurance | QBE Insurance |
| QBE Insurance | Kuehne Nagel | Kuehne Nagel |
| QBE Insurance | Lancashire Constabulary | Lancashire Constabulary |
| QBE Insurance | Donns LLP | QBE Insurance |
| QBE Insurance | Hill Dickinson | QBE Insurance |
| QBE Insurance | Nottingham City Transport Ltd | Nottingham City Transport Ltd |
| Questgates | Questgates | Questgates |
| Quinn | Quinn | Quinn |
| Qudos Insurance | J&M Insurance Services (UK) Ltd | Qudos Insurance |
R
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| Rhondda Cynon Taf CBC | Rhondda Cynon Taf CBC | Rhondda Cynon Taf CBC |
| Royal Mail | Royal Mail | Royal Mail |
| RSA | C00094 | RSA |
| RSA | Automobile Association | Automobile Association |
| RSA | ITV | ITV |
| RSA | The Co-operative Group | The Co-operative Group |
| RSA | Dundee City Council | Dundee City Council |
| RSA | Western Power | Western Power |
| RSA | Kelly Communications Plant Ltd | Kelly Communications Plant Ltd |
| RSA | DSG International - Dixons | DSG International - Dixons |
| RSA | Inland Revenue | Inland Revenue |
| RSA | Tristar Cars Ltd | Tristar Cars Ltd |
| RSA | WH Smith News | WH Smith News |
| RSA | John Lewis | John Lewis |
| RSA | Hill Dickinson | RSA |
| RSA | PHS Group Holdings limited | PHS Group Holdings limited |
| RSA (Ireland) | Cunningham Lindsey | Verdant |
| Ryder Limited | Ryder Limited | Ryder Limited |
S
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| SABRE | SABRE | SABRE |
| SABRE | Endsleigh | SABRE |
| Sabre - Tesco | Sabre - Tesco Car Insurance | Sabre - Tesco |
| Service Insurance Co Ltd | Service Insurance Co Ltd | Service Insurance Co Ltd |
| Service Insurance Co Ltd | Broker Direct | Service Insurance Co Ltd |
| Serviceline Insurance | Amlin UK | Serviceline |
| SODEXO HOLDINGS | SODEXO HOLDINGS | SODEXO HOLDINGS |
| SODEXO PASS | SODEXO PASS | SODEXO PASS |
| Southern Rock Insurance Company | Eldon | Southern Rock Insurance Company |
| Summit Motor Policies | AMLIN | Summit Motor Policies |
| Swiftcover | Swiftcover | Swiftcover |
T
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| TCS Claims | TCS Claims | TCS Claims |
| Tesco Underwriting Limited | Tesco Underwriting Limited | Tesco Underwriting Limited |
| The Cooperative Insurance | The Cooperative Insurance | The Cooperative Insurance |
| TNT Logistics (UK) Ltd | TNT Logistics (UK) Ltd | TNT Logistics (UK) Ltd |
| TopMark Claims Management Ltd | TopMark Claims Management Ltd | TopMark Claims Management Ltd |
| Tradewise | Tradewise | Tradewise |
| Tradex | Tradex | Tradex |
| Transdev Claims Investigations Ltd | Transdev Claims Investigations Ltd | Transdev Claims Investigations Ltd |
| Translink Insurance (Ulsterbus) | Translink Insurance (Ulsterbus) | Translink Insurance (Ulsterbus) |
| Travelers | Travelers | Travelers |
| Travelers | B4 Legal | Rhondda Cynon Taf CBC |
| Travelers | Lancashire Fire | Lancashire Fire |
| Travelers | Reading Transport | Reading Transport |
| Travelers | Dorset County Council | Dorset County Council |
| Travelers | Dorset Police | Dorset Police |
| Travelers | Hedingham District Omnibuses | Hedingham District Omnibuses |
| Travelers | B4 Legal | Newport City Council |
| Travelers | Medway Council | Medway Council |
| Travelers | Halton Borough Transport | Halton Borough Transport |
| Travelers | Barnsley Metro | Barnsley Metro |
| Travelers | Go Ahead Group | Go Ahead Group |
| Travelers | Jardine Motor Group | Jardine Motor Group |
| Travelers | On Time Automotive | On Time Automotive |
| Travelers | Brighton Hove Buses | Brighton Hove Buses |
| Travelers | Somerset County Council | Somerset County Council |
| Travelers | Sunderland City Council | Travelers |
| Travelers | North Yorkshire County Council | Travelers |
| Travelers | Dorset County Council | Dorset Fire |
| Travelers | Glasgow City Council | Travelers |
| Travelers | TopMark Claims Management Ltd | Travelers |
| Travelers | Norfolk County Council | Travelers |
| Travelers | Sheffield City Council | Travelers |
| Travelers | Surrey C Council | Travelers |
| Travelers | PSV Claims Bureau Ltd | Travelers |
| Travelers | PSV Claims Bureau Ltd | Travelers |
| Travelers | TCM Advisors | Travelers |
| Travelers | Hill Dickinson | Travelers |
| Travelers | Sunderland City Council | Travelers |
| Travelers | B4 Legal | Travelers |
| Trident Underwriting | JUBILEE | JUBILEE |
| Trinity Lane | Trinity Lane | Trinity Lane |
U
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| UK General Insurance | UK General Insurance | UK General Insurance |
| UK Insurance Ltd | Churchill | Churchill Insurance |
| UK Insurance Ltd | Help The aged | Help The aged |
| UK Insurance Ltd | Pearl | Pearl |
| UK Insurance Ltd | Nationwide | Nationwide |
| UK Insurance Ltd | Royal London | Royal London |
| UK Insurance Ltd | Lloyds TSB | Lloyds TSB |
| UK Insurance Ltd | Prudential | Prudential |
| UK Insurance Ltd | Direct Line | Direct Line Insurance |
| UK Insurance Ltd | Privilege | Privilege Insurance |
| UK Insurance Ltd | NIG | NIG Insurance |
| UK Insurance Ltd | UK Insurance Ltd | UK Insurance Ltd |
| UK Insurance Ltd | Bmw | Bmw |
| UK Insurance Ltd | Bmw Fleet | Bmw Fleet Insurance |
| UK Insurance Ltd | Citroen | Citroen |
| UK Insurance Ltd | Mercedes | Mercedes |
| UK Insurance Ltd | MG Rover | MG Rover |
| UK Insurance Ltd | Mini | Mini |
| UK Insurance Ltd | Nissan | Nissan |
| UK Insurance Ltd | Peugeot | Peugeot |
| UK Insurance Ltd | Renault | Renault |
| UK Insurance Ltd | SAAB | SAAB |
| UK Insurance Ltd | Vauxhall | Vauxhall |
| UK Insurance Ltd | American Express | American Express |
| UK Insurance Ltd | ATS | ATS |
| UK Insurance Ltd | Barclays | Barclays |
| UK Insurance Ltd | Barclaycard | Barclaycard |
| UK Insurance Ltd | Egg | Egg |
| UK Insurance Ltd | Lombard Direct | Lombard Direct |
| UK Insurance Ltd | MBNA | MBNA |
| UK Insurance Ltd | Mint | Mint |
| UK Insurance Ltd | Natwest | Natwest |
| UK Insurance Ltd | Natwest Fleet | Natwest Fleet |
| UK Insurance Ltd | RBS | RBS |
| UK Insurance Ltd | RBS Advanta | RBS Advanta |
| UK Insurance Ltd | RBS Fleet | RBS Fleet Insurance |
| UK Insurance Ltd | Tesco | Tesco Insurance |
| UK Insurance Ltd | Virgin Money | Virgin Money |
| UK Insurance Ltd | Royal Bank Insurance (RBI) | ROYAL BANK INSURANCE (RBI) |
| UK Insurance Ltd | Vauxhall 3 Year | VAUXHALL 3 YEAR |
| UK Insurance Ltd | Privilege Plus | PRIVILEGE PLUS |
| UK Insurance Ltd | Privilege Business Insurance | Privilege Business Insurance |
| UK Insurance Ltd | RBS Private Insurance | RBS Private Insurance |
| UK Insurance Ltd | Select From Direct Line | Select From Direct Line |
| UK Insurance Ltd | Natwest Private Insurance | Natwest Private Insurance |
| UK Insurance Ltd | RBS (Coutts) Private Insurance | RBS (Coutts) Private Insurance |
| UK Insurance Ltd | Sainsburys Car Insurance | Sainsburys Car Insurance |
| UPS | UPS | UPS |
| USAA | USAA | USAA |
V
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| Van Ameyde | Van Ameyde | Van Ameyde |
W
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| Welsh Ambulance Services NHS Trust | Welsh Ambulance Services NHS Trust | Welsh Ambulance Service NHS Trust |
| West Yorkshire Police | West Yorkshire Police | West Yorkshire Police |
| WNS ASSISTANCE | WNS ASSISTANCE | WNS ASSISTANCE |
X
| Insurer Name | Contact Name | Claim Handling by: |
|---|
Y
| Insurer Name | Contact Name | Claim Handling by: |
|---|
Z
| Insurer Name | Contact Name | Claim Handling by: |
|---|---|---|
| Zenith Insurance Plc | Zenith Insurance Plc | Zenith Insurance Plc |
| ZURICH | ZURICH | ZURICH |
| ZURICH | Broker Direct | ZURICH |
| ZURICH | ENDSLEIGH | ZURICH |
| ZURICH | BT | ZURICH |
| ZURICH | London Borough of Lambeth | London Borough of Lambeth |
| ZURICH | Newcastle City Council | Newcastle City Council |
| ZURICH | Norfolk Constabulary | Norfolk Constabulary |
| ZURICH | Cunningham Lindsey | Tyco Group |
| ZURICH | Portsmouth City Council | ZURICH |
| ZURICH | BAE Systems | ZURICH |
| ZURICH | Nestle | ZURICH |
| ZURICH | Kier Group | ZURICH |
| ZURICH | Nottingham City Council | ZURICH |